Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Our customer service crew is taught to immediately take care of all our hosting plans clients’ requests and assistance questions. Via our ticketing system, you’ll be able to submit your issue and a support staff representative will go back to you in only maximum 60 minutes. Realistically, practice indicates that the usual reply period is 20 min.

  • Top quality support service

  • A Top–quality Support Service

  • Our tech support service is provided by a group of certified technicians that are ready to answer your inquiry in a timely manner. It is easy to contact the tech support staff by opening a tech support ticket from your Hosting Control Panel or by sending us an email message. On business days, you may as well call us on the phone or make use of the live chat service.

  • Intuitive help center

  • An Intuitive Help Section

  • Our Control Panel delivers a substantial practical knowledge base which is included in all sections. In each part, you will find a Help press button that will load for you a selection of step–by–step guides on how to work with a certain feature or conduct a selected action. Additionally, we have prepared mini seminar video tutorials in an effort to get a better idea of the Control Panel’s interface.