Tech Support Channels

  • 1 hour ticket response time

  • A 1–Hour Ticket Response Time Guarantee

  • We provide a 60 min response time guarantee for each support ticket or e–mail that you submit to the client care staff. We will rapidly answer all general inquiries and forward the matter to our sysadmins if further assistance is required. If you make use of the Managed Servers package, we’ll execute any of the included server administration services at a time that has been discussed with you upfront.

  • Top quality support service

  • A Top–Quality Tech Support Service

  • Our tech support team will be at your disposal twenty–four–seven should you require help with our Hosting Control Panel or with any of the apps that we pre–install for your convenience on the server. Furthermore if you require assistance tackling all the everyday administration tasks on your server, you can have a glance at the Managed Servers package, which includes backup hard drive storage space, Operating System updates every week, problem troubleshooting and software installation procedures, server monitoring and rebooting services, etcetera.

  • Intuitive help center

  • An Easy–to–Navigate Help Area

  • We have equipped the Hosting Control Panel with an elaborate knowledge base, which offers comprehensive explanations of its features and functionalities. Moreover, we have filmed exhaustive video tutorials that will further teach you how to perform a particular task or resolve a frequently experienced problem. The educational articles and the tutorial videos are easily reachable from each section of the Hosting Control Panel through the Help and Videos buttons in the upper right corner.