If you have a website, a problem might always show up and it does not automatically need to be connected with the hosting service itself. For example, something may go wrong when you bring a web app up to date or some critical data might be modified or erased by accident. Whatever the nature of the problem might be, you will need to contact the client support team and request them to recover a backup or to help you deal with the problem that you’re experiencing. How timely they will do this will determine the amount of time that your websites will be offline. For specific websites such as community portals or online stores, a longer outage often equals lost clients and cash. That is why, it’s rather important that you use the services of a company that offers not only a very good customer service, but also a well-timed one.
One-Hour Response Guarantee in Hosting
Our guaranteed maximum response time for any support ticket that you open or any email that you write is only sixty minutes, even if you contact us on weekends and public holidays. Whatever the essence of your problem or question may be, we’ll lend a hand instantaneously and will provide you with the required information to sort out any problem with your websites. The real reply time typically doesn’t exceed 15-20 minutes, which implies that you can forget about waiting for hours and hours to get an issue resolved or what’s even worse than that – waiting around one whole day only to get a response that more info is required whilst nothing is fixed. We’ll offer you assistance without any delay because we understand exactly how expensive time can be in the dynamic Internet world. The sixty-minute response time guarantee applies to any billing or technical inquiry that you might have connected to our hosting plans.