When your hosting provider provides live chat support, you are able to talk to an agent live and find out useful info or get a problem resolved promptly. The main advantage of using chat rather than calling to consult with a live person is that you'll need just a computer with web access, so that you will not pay any rates in the event that you are in a different country or state. What's more, it will be quicker to copy and paste info for example domain names, usernames or error messages i.e. details which are sometimes hard to provide to the other party on the telephone. The real-time chat is also a much faster solution to contact your website hosting provider's support crew in comparison to using a ticketing system. What's more, in the event that some problem needs some more time to be dealt with, you can do something else while you wait for support on the live chat, which means that you won't waste time - something that's impossible if you are on the phone.