If you have ordered a web hosting package and you have certain inquiries concerning a particular feature/function, or in case you’ve faced some problem and you need support, you should be able to get in touch with the respective help desk support staff. All hosting providers deploy a ticketing system irrespective of whether they provide other ways of contacting them apart from it or not, because the most effective way to deal with an issue most often is to use a ticket. This communication method makes the replies exchanged by both parties easy to track and permits the support staff members to escalate the problem if, for instance, an admin needs to interfere. Most often, the ticketing system is part of the billing account and is not directly connected to the hosting space, so you have to have no less than 2 different accounts to touch base with the customer service staff and to actually administer the hosting space. Incessantly logging in and out of different accounts may often be a drag, not to mention the fact that it takes a long period of time for the vast majority of hosting providers to process the ticket requests themselves.